Frequently Asked Questions
For the convenience of our customers we are open every day, except for Thanksgiving and Christmas Day. Other seasonal and holiday hours may vary.
At first glance you may wonder what the difference is between the original store and our new addition, Hoy’s Home Improvement Center. Instead of offering a basic lumber center, we constructed a home improvement center, with a warehouse and a lumber yard for a more convenient shopping experience. Inside our store you will find essential categories, such as paint, plumbing, electrical, hardware and tool.
Along with vanities, toilets, and flooring, tile, backsplash and cabinetry options on display as well. In our warehouse you will find sheet goods, hardwoods, landscape stone, trim, ladders and more. In our lumber yard we provide lumber, landscape stone, soils, barks and other building materials (even fire pits). Both stores work together to provide a wide selection of options for our customers. We strive for your business with our competitive pricing, excellent customer service, and vast product selection. We work to offer a seamless shopping experience, with our friendly and knowledgeable staff. We are here for the DIYer, builder, homeowner, and contractor.
We accept returns with receipt, within 60 days of purchase. All parts of the product need to be returned. We do not return any clearance items or products that are cut, such as chain, pipe, and rope. Whatever money is owed, we will return that back to the method of purchase. Depending on your banking institution, returned funds should be posted within three days. Some special-order items require a restocking fee. See stores for more details.
We offer Ace Rewards for our customers to work between our two stores. Every dollar you spend earns you rewards points which results in additional savings. Ace Rewards also works on AceHardware.com.
Although we strive to carry everything for our customers, sometimes we are out of stock on the shelf. When this occurs, we will gladly order the product for you in the form of a raincheck. Once we receive the product, we will give you a call and keep it set aside for you to pick up. We receive several shipments weekly, minimizing your wait time. You can also purchase items on AceHardware.com and enjoy FREE in-store pickup with your purchase or have it delivered to your address. Looking for something we do not carry? Don’t worry! We have thousands of products available in our warehouse to special-order. Just let us know how we can assist you further.